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   JUMPCITY

UK

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RUN, CLIMB, FLIP & JUMP!

 - The number 1 trampoline park in Hertfordshire -

JumpCity UK is the best Indoor Trampoline Park in Hertfordshire. Based at Brookfield Farm in Cheshunt, just off the A10. In fact Jump City is the only indoor trampoline park in the area and we have 50 linked trampolines where you can jump about freely. We have two tumble lanes for budding gymnasts, a slam dunk zone, hang tough bars, jousting beam, cardio climb wall and two children’s party rooms.

If you have never visited an indoor trampoline park before and are not sure what you should wear, or how long you can jump around for, or have any questions at all, then bounce over to our FAQs (Frequently Asked Questions) below where we are sure you get all the answers you need.

LOCATION
GET IN TOUCH!

Thanks for getting in touch, a JC team member will contact you shortly!

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JUMP LIFE - LOYALTY CARD

Jump 9 times and get a free session on the house. Just pick up one of our loyalty cards at reception... easy!

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CHANGES UPON REOPENING

- Some things have changed... -

Due to Natasha's Law coming into place, no external catering can be brought into the centre by party organisers or guests, except for birthday cakes (which must be store bought with the full ingredients labelled) Birthday cakes are not to be eaten on site.

COVID 19 CHANGES
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FAQ
  • What time do you open?
  • What activities are included in the jump session?
    All activities are included in the price here at Jump City UK! - Ninja Area - Free Jump - Battle Beam - Airbag - Tumble Lanes - Foam Pits - Reaction Zones *subject to availability on the date*
  • Are socks required?
    Trampoline GRIP socks are required to be worn when using our equipment, Regular socks that are not permitted at a trampoline park are not allowed to be worn when using the equipment.
  • How long does a session last?
    A standard session at Jump City UK lasts 1 hour. Monday madness sessions last from 3:30pm - 6pm ALSO! An additional hour is only £5
  • What is the minimum age for jumping?
    All under 18's must have a waiver signed by a parent / carer / guardian All under 16's must be supervised by a parent / carer / guardian Under 5's must be supervised and accompanied within the trampoline area (Don't worry, as long as you are not using our equipment, you wont need to purchase a session as a supervising carer, parent or guardian)
  • Do you have under 5 / toddler jump sessions?
    Our Little Jumper session's run on: School Holidays at 10am Saturdays at 10am Sundays at 10am Unlimited Toddler Wednesdays runs during term time 9:30am - 12:00 / 12:30 - 15:00
  • Do you have Autism / Special Needs / S.E.N.D sessions?
    Yes and these are every Saturday at 9am. We don’t play music, use whistles and no wristbands. These are one to one sessions with one child free for every full paying adult / carer. Siblings are welcome.
  • Do I need to book in advance?
    We always advise our customers to book online before arriving. Why? Waivers last 365 days when done through our online system It guarantees a place in the session you’re booking Although you can walk-in and book, this does not guarantee you a place in the session and on busy hours you may be turned away.
  • What if someone I booked for can no longer attend?
    We require 24 hours notice to edit bookings.
  • How long before my jump session should I arrive?
    Please arrive 30 minutes before your session to allow for entry into the park, booking in and watching the safety briefing.
  • What happens if I’m late?
    On busy hours you will receive the remainder of the session on arrival. if the session is not busy we tend to give our customers the extra time. BUT this is not guaranteed and will be up to the Manager on shift
  • Do you have parking?
    We have 16 spaces outside and there is a further 30 spaces at the end of our unit that are available to the whole business park. We are also a 30 second walk from Tesco. Please be aware we are on a business park with large amounts of traffic so please do not run around outside. Please also respect our neighbors and do not park in front of those units.
  • Do you have lockers?
    Yes, they are hired for £1 a session, and the £1 is non-refundable. Every time you open your locker, you must use another £1 coin.
  • Can my little one jump off the tower?
    Our Tower is off limits during the SEND & Toddler Sessions & we do not advise any children under the age of 5 to use the Tower!
  • How old do i have to be to jump?
    We advise that children should only use our equipment if they can walk unassisted & are over the age of 4 years & 11 months. To sign a waiver you must be 18 or over. If you’re under 18. A carer / parent / guardian must sign a waiver for you. This can be done here
  • Do i have to fill out a waiver every time i jump?
    a paper waiver lasts 24 hours an online waiver lasts 365 days if you sign a paper waiver you will have to sign another waiver after 24 hours.
  • Am I allowed to enter the trampoline area to watch or supervise my child?
    Yes you can enter the park but, if you have not paid for yourself you must not use any of the equipment.
  • Can I just watch?
    Yes and we have no spectator fees. Our café overlooks the whole park.
  • Is the park supervised?
    Our friendly, fully trained staff supervise the park for safety, to ensure that the rules are being adhered to and that everyone is as safe as possible, so you can relax and watch the fun from our café and viewing area.
  • Can I jump when pregnant?
    No, sorry!
  • Do I have to wear anything in particular?
    Comfortable clothing without studs and exposed zips. Trampolining is an energetic activity and you will get warm so dress appropriately. You will asked to remove any belts as part of our safety briefing, so better to wear jogging bottoms or leggings. Loose Jewellery is not advised such as necklaces, chains, earrings that dangle from the ear.
  • What time should my guests and I arrive at the party?
    We ask that you and your guests arrive 30 minutes before your Jump time to allow for entry into the park, booking in and watching the safety briefing. Please note traffic can be busy in the local area, particularly at peak periods.
  • How many guests can I invite?
    We have two party rooms that cater for 18 children each. However, the dividing wall can be pulled back to create a larger room to cater for 36 children.
  • Can we start the party in the party room?
    In a word, no! For the safety of your guests and other patrons we feel it makes much more sense for party guest to bounce and jump around before they eat their party food.
  • What do I do if a parent of a child isn’t going to attend the party and how do I get the waiver for that child completed?
    The parent can find our waiver link on ALL site pages (footer). Please complete before the party, or if that is not possible, the party organiser can complete it on the day.
  • Can adults join the children on the jump arena?
    Of course! Our facilities are for people of all ages and any adult attending the party is welcome to join in (as long as your child doesn’t think that will cramp their style of course!). You can simply book on using our on-line booking system for the same day and time as the party, or contact our party co-ordinator who will arrange this for you. Please note that the full amount per adult is payable at time of booking and is non-refundable.
  • How do I arrange a party?
    It’s easy, simply click on one of the Book Now buttons on our website and select your date, and the number of children attending. If you require any special arrangements, please call us on 01992 842454. or CLICK ME
  • Will we have to share the arena or party room with anyone else?
    You will have your own party room with a dedicated party host. However the Jump Zones are shared with other patrons. If you require the whole of the arena for your own party, this can be arranged at an additional cost, but bookings must be made well in advance.
  • Do I need to stay at the party?
    The birthday host is required to stay at the party, but other adults are also welcome to stay and enjoy the fun if they want, although this is not mandatory.
  • Do we have to watch the Safety briefing video every time?
    Yes. the safety briefing has to be watched by everyone using the equipment. Make sure to get your stamp! failure to watch the safety briefing will result in time lost on your jumping session.
  • If i just buy socks can i go on the trampolines with my child?
    No. unless you are a registered carer you will have to pay to use the equipment.
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